Before you pay: Opened Dinner Switch boxes are non-refundable. Ask Helthu about cancellation and unopened-box terms before payment; applicable details are confirmed in writing with your order.
Before Payment
You may ask questions, request clarification, or decide not to proceed at any time before payment. A WhatsApp enquiry does not create a payment obligation.
Order Cancellation
If you need to cancel after payment, contact HELTHU immediately at helthuofficial@gmail.com or WhatsApp +91 86066 17556. Cancellation eligibility depends on whether the order has already been confirmed, packed, shipped, or fulfilled.
Damaged Or Incorrect Product
If you receive a damaged, leaked, missing, or incorrect product, contact HELTHU as soon as possible with your order details and clear photos or videos of the package and product. HELTHU will review the issue and guide you on replacement, support, or the applicable resolution.
Opened Products
For Dinner Switch, opened boxes are non-refundable. For damaged or incorrect deliveries, contact the Helthu team with your order reference and clear photos so we can review the issue. Coffee Switch opened-product terms remain subject to the applicable order terms and review of any confirmed quality, damage or fulfilment issue.
Program Support
Dinner Switch and Coffee Switch include guidance and WhatsApp support. The Helthu team handles Dinner Switch guidance and customer questions. A Dinner Switch starter is a paid 28-day option; continuation is voluntary and there is no automatic renewal. Refund eligibility for dissatisfaction, non-use, missed routine, taste preference, or individual wellness experience must be confirmed before payment because individual outcomes vary.
Refund Processing
Approved refunds, where applicable, will be processed through the original payment method or another mutually confirmed method. Processing timelines depend on the payment provider, bank, and final operating setup.
Contact
For cancellation or refund questions, contact helthuofficial@gmail.com or visit the Contact page.