Delivery timelines: Exact shipping timelines, courier partners, and international fulfilment details should be confirmed for each market before payment. HELTHU will confirm current availability and expected delivery details during the order conversation.
Service Areas
HELTHU currently discusses Coffee Switch availability for India and UAE customers. Availability for other countries must be confirmed before payment.
Order Confirmation
Orders are confirmed only after customer details, product variant, delivery location, current price, payment status, and fulfilment availability are verified.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, phone number, and any local delivery instructions. Delivery issues caused by incomplete or incorrect information may require additional coordination.
Shipping Charges
Where the website or HELTHU team states that a price is all-inclusive, shipping is included for that confirmed market and order. For other locations, delivery charges and availability must be confirmed before payment.
Delays
Delivery may be affected by stock availability, courier delays, local holidays, address issues, customs or import checks, payment verification, or other factors outside HELTHU's direct control. HELTHU will help customers track and resolve reasonable delivery issues.
Damaged Or Missing Items
If your package arrives damaged or incomplete, contact HELTHU promptly with photos or videos of the outer package and product. See the Refund & Cancellation Policy for issue-resolution guidance.
Contact
For shipping questions, contact helthuofficial@gmail.com or visit the Contact page.