Current status: Final refund timelines, return windows, and payment-provider processing rules should be confirmed before checkout is enabled. Until then, HELTHU explains the applicable terms clearly before collecting payment.
Before Payment
You may ask questions, request clarification, or decide not to proceed at any time before payment. A WhatsApp enquiry does not create a payment obligation.
Order Cancellation
If you need to cancel after payment, contact HELTHU immediately at helthuofficial@gmail.com or WhatsApp +91 86066 17556. Cancellation eligibility depends on whether the order has already been confirmed, packed, shipped, or fulfilled.
Damaged Or Incorrect Product
If you receive a damaged, leaked, missing, or incorrect product, contact HELTHU as soon as possible with your order details and clear photos or videos of the package and product. HELTHU will review the issue and guide you on replacement, support, or the applicable resolution.
Opened Products
For health, hygiene, and product-integrity reasons, opened consumable products may not be eligible for return unless a valid quality, damage, or fulfilment issue is confirmed.
Program Support
Coffee Switch includes guidance and WhatsApp support. Refund eligibility for dissatisfaction, non-use, missed routine, taste preference, or individual wellness experience must be confirmed before payment because individual outcomes vary.
Refund Processing
Approved refunds, where applicable, will be processed through the original payment method or another mutually confirmed method. Processing timelines depend on the payment provider, bank, and final operating setup.
Contact
For cancellation or refund questions, contact helthuofficial@gmail.com or visit the Contact page.